Refund Policy

EXCHANGES
If the product does not fit, we will replace it only if you contact us within 14 days of receipt. Please be sure to check the following information before contacting us (support@hereness.com)

【 EXCHANGE POLICY 】
・The contact must be confirmed within 14 days of arrival
・The item must be shipped/picked up within 7 days of contact
・Unused, unwashed items（Trying on is possible）
・No intentional staining or damage
・No smells, stains, etc., such as cigarettes or cosmetics
・Accessories, box, etc. are in place
・Quality tag uncut ones
・Exchange is only accepted once for the same item.
・If you receive a different item from your order
・No cosmetics, food or drink, books, etc.

We will check the product and if the product does not meet the above criteria, we may exchange to return it.

RETURNS
・The contact must be confirmed within 14 days of arrival
・The item must be shipped/picked up within 7 days of contact
・A clear reason (you will be asked to fill out a questionnaire)
・Unused, unwashed items
・No intentional staining or damage
・No smells, stains, etc., such as cigarettes or cosmetics
・Accessories, box, etc. are in place
・Quality tag uncut ones
・Cannot be exchanged for different items
・No cosmetics, food or drink, books, etc.
・Only one exchange is allowed per item
・If you receive a different product than you ordered

We will check the product and if the product does not meet the above criteria, we may refuse to return it.

RETURN FOR CUSTOMER’S CONVENIENCE
Returns for wrong image, wrong order, etc. are the responsibility of the customer. In such cases, the customer is responsible for the shipping costs relating to the return.

THE COST OF SHIPPING FOR RETURN
・For customer convenience：customer pays
・Defective products, etc.：Our responsibility

RETURN PROCEDURE
Please contact us (support@hereness.com)within 14 days of receiving the product. We will send you an email with instructions on how to proceed.

PAYMENT PROCESSING FOR RETURNED
The time required for a refund depends on your credit card company, so please contact your credit card company directly.